Websavvy’s Return Policy

Our return policy for all Websavvy products is as follows:
Websavvy will, at its discretion, allow for the return or replacement of any product within 60 days from the date of purchase. For recurring billing products, returns for more than one payment may be provided if requested within the standard 60 day return period provided the goods are in excellent condition.

Defining Returns and Cancellations

When a customer reaches us by phone or email, our first response is to assist in getting technical support or customer service for the customer for the product that they purchased. However, in some cases a product may be unsatisfactory to the customer for reasons completely beyond our control, in which case a return or a cancellation will be processed on a case by case basis.

If a customer requests a return, the money for the requested transaction is refunded back to the customer. If the return is for a recurring billing product, then the return policy allows for the most recent payment to be returned. Multiple payment returns can be provided as long as they are within Websavvy’s Return Policy. A return on a recurring billing product will also result in a cancellation.

If customers request a cancellation for a recurring billing product, no future rebills will be charged to their account. Cancellation will not generate a return – it will only stop any future rebills.

Details of Websavvy’s Return Policy

Customers requesting a return after 60 days will be directed to technical support or customer service.

When a sale is returned, the customer receives a 100% refund.

If you find a product sold through Websavvy with any warranty that conflicts with our return policy, please bring it to our attention so that we can take corrective action.

Reasons Why a Sale May Be Refunded

Websavvy has every incentive to keep customers happy by providing quality products and services. To ensure customer satisfaction, Websavvy reserves the right to reverse a sale, including but not limited to the following:
•    If the customer provides a valid reason for requesting a return within 60 days of purchase;
•    If the customer provides a valid report that the charge was fraudulent or unauthorized;
•    In order to comply with credit card industry rules, ACH industry rules, PayPal terms of service, and requests from verified judiciary or law enforcement agents; or
•    For any other reason Websavvy deems appropriate.

Websavvy’s Cancellation Policy

The customer may cancel a recurring billing subscription products at any time. A cancellation means that no future rebills are charged to the customer’s account. The cancellation of a recurring billing product does not generate a refund.

Abuse of the Return Policy

Customers requesting serial or repeated returns may be blocked from making further purchases.