FREE delivery for all orders over $250.
All orders over $250 are delivered free of charge to anywhere in Australia. For orders less than $250 we charge a small fee of $10. For international orders we charge $25.
Delivery by national courier.
All items are shipped by a national courier. Couriers cannot deliver to post office boxes, therefore a street address is required.
Rapid despatch.
We keep a good inventory, so your order is usually despatched (from Melbourne) the same day or the next day. If an item on your order is not immediately available, we will notify you with an estimated time of arrival. Unless we contact you, you can be confident your order is on its way.
Delivery timeframes.
After despatch, the timeframe to receive your order is dependent on your location. Below is an indication of typical shipping durations in business days, please us this as a guide:
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Special delivery instructions.
During the online ordering process, there is a section for Special Delivery Instructions.
Special instructions could include things like:
- “Please deliver to back door.”
- “If no one at home, please place package near the bins.”
- “Urgent delivery required – please ring me with priority delivery quote.” See below for information on urgent deliveries.
If you’re not available to receive a delivery – what happens?
High value parcels require you will need to sign for them. If you are not there to sign, the courier will leave a calling card with details on how you can schedule a re-delivery. Low value parcels may be left in your letter box if they fit.
Having the delivery person leave the goods at your premises.
The courier can leave parcels unattended on your property if you request this to be done using Special Delivery Instruction (see above), but the responsibility for the parcels so left are your responsibility, and neither the courier, the insurance agent, or WebSavvy Consulting can be held responsible for the parcel if this is requested. The safety of the parcels becomes your responsibility once dropped off.
Shipping insurance.
Our shipping insurance covers all deliveries, except if you request (through us or directly with the courier) to have your order left unattended at the receiving end. Liability for the goods becomes yours in this situation.
Just ordered, but need to order something else?
If we have not despatched your initial order by the time your second order is received, we will combine the orders and only charge you shipping fees based on the sum of both orders. Combined orders totalling over $250 are delivered free of charge Combined orders less than $250 are subject to the fees mentioned above.
If our ordering system has charged you more shipping fees than you should really pay for combined orders, we will refund the unnecessary fees back to you.
Damage during shipping.
In the unlikely event your goods are damaged in transit let us know straight away. If damaged in transit we will organise a replacement tool or part free of charge. At our discretion you may need to return the damaged product to us for assessment, email photographs of the damage, or complete a return/replacement form. You will not be charged for any damaged items shipping costs if this is required…
If you think your goods are damaged or faulty, please promptly email help@websavvy.com.au or call 1300 93 27 28 to explain the problem before taking any further action.
